![]() ![]() SuperShuttle presents a few different ride options for users. SuperShuttle is proud to offer upfront pricing and hassle-free travel arrangements for its guests. The company and its partner affiliates have provided services to over 150 million customers. It closed in 2020 but reopened under new ownership in 2021. SuperShuttle is a transportation service that has been operating for over 30 years. at least half the price of Super Shuttle. In all this time (40 minutes or so) no Super Shuttle ever showed up.īy the way Uber is by far the best choice at the Airport as there is an endless line of them just outside the airport building. He did cancel the Shuttle we were waiting for and then, very sarcastically, suggested that I should continue to have a lovely day. He did make it clear that it was up to me to cancel directly with Super Shuttle and gave me a card with its number on it. He offered no apology, gave us no direction how to get our money back or call someone to cancel. We went back to waiting.Īfter another 10 minutes I told him I wanted to cancel. He then said that he had called the drivers a few times but hadn't heard anything and that he wasn't responsible for the drivers. As mentioned, his desk is in the middle of the public sidewalk and there is no front or back unless the chair is on"his" side of the desk. When I went to check with the attendant 15 minutes later he very rudely told me to stand on the other side of his desk. Went to the Super Shuttle desk (an actual wooden desk on a public sidewalk just outside the airport building and asked how long it would take and the attendant advised that we would wait 1 minute with him and 5 to 10 minutes for the shuttle. In essence, there is no recourse for the reckless service. There was a prompt on the phone line for complaints, but it just refers you back to the website to file the complaint. I called the only phone number listed on the site which is for reservations. I have filed a complaint about the incident with the company via their website I received an automated response saying that a case manager would contact me within 10 days. To add insult to injury, I received my receipt for this transportation and it had a surcharge for a tip. I do not understand why he lied and put me out of the van on the street. When I arrived as the entrance of the hotel, I then realized that the hotel had a circular driveway that very easily accommodated the vehicular traffic. I got my luggage and carried it across the busy thoroughfare. When we arrived at my hotel the driver stopped the van across the street from the hotel and explained to me that there was nowhere to park the van in front of the hotel. I was shocked that the driver continued with this reckless behavior instead of him reversing off the tracks, he proceeded to cross the tracks. I could not believe that the driver had done something so dangerous with a van full of passengers! When the gate hit the van it went back up. The sudden impact caused the driver to slam on his brakes, which caused me to be suddenly jerked forward and backwards in my seat. He failed! The railroad crossing gate crashed down upon the hood of the van. As the van approached the train and trolley tracks the railroad crossing gate was coming down, but the driver sped up in an attempt to cross the intersection before the gate closed. He made the left turn and reached an intersection with train and trolley tracks. By the time our van reached the intersection the light was red, but the driver ran the red light and entered the intersection anyway. The light turned green the vehicles in front of us made left turns. As we were on route to the hotel the driver stopped at a traffic light on the street parallel to the convention center. The prepaid ride was from the San Diego International Airport to Kimpton Solamar Hotel 435 Sixth Ave, San Diego, CA 92101. On Monday, November 18, 2019, at approximately 11pm I was a passenger in Super Shuttle van number 760. ![]()
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